Job Description

Program Manager

Integrated CPMP program management. This Wipro role is responsible for delivering its assigned outcomes within the client governance, architecture, privacy, security, quality, and release framework.

Key Responsibilities:

• Own integrated program plan, critical path, milestones, dependencies, and phase gates.
• Translate roadmap into workstreams, sprint commitments, and acceptance criteria.
• Manage backlog, priorities, scope, risks, issues, assumptions, and dependencies.
• Coordinate privacy, business, architecture, engineering, testing, migration, and release activities.
• Drive sprint planning, reviews, retrospectives, and dependency resolution.
• Track readiness for discovery, design, build, SIT, UAT, migration, cutover, and hypercare.
• Maintain program metrics and coordinate with Client and third parties.

Required Qualifications & Experience:

• 10+ years program/project management.
• 5+ years SaaS, privacy, martech, data, or integration programs.
• PMP/Scrum/SAFe preferred.

Preferred Experience:

• Retail, consumer, loyalty, marketing, customer-data, privacy, or regulated enterprise experience.
• Experience in multi-vendor environments with client and third-party platform teams.
• Agile delivery and structured enterprise governance experience.

Key Deliverables / Outputs:

• Role-specific deliverables are completed against agreed acceptance criteria and phase gates.
• Risks, dependencies, assumptions, and decisions are documented and escalated early.
• Implementation evidence and documentation are complete for testing, audit, release, and operational handover.
• Knowledge transfer is completed for Client and Wipro operational teams.

Success Measures:

• On-time delivery of assigned outcomes.
• Quality and compliance with approved Client requirements.
• Early identification and resolution of blockers.
• Clear documentation, traceability, and audit evidence.
• Effective collaboration across Wipro, Client, and third-party teams.

Key Stakeholder Interfaces:

• Client business, privacy, marketing, technology, data, security, and program stakeholders.
• Wipro Delivery Head, Engagement Lead, Program Manager, Solution Architects, and engineering teams.
• Epsilon and other approved third-party platform teams.
• OneTrust/Ketch support or product teams where applicable.

Governance & Working Model:

• Participate in relevant daily stand-ups, sprint ceremonies, weekly delivery governance, and phase-gate reviews.
• Follow Client and Wipro security, privacy, access, confidentiality, and delivery standards.
• Maintain role-specific documentation and evidence.
• Escalate blockers through the agreed Wipro-Client governance path.

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